Where are your boots made?
Our boots are made in our small factory in the Pacific Northwest.
Are you open for visitors?
No, unfortunately we are not.
What is the difference between Built to Order, Made to Order and Ready Made boots?
We previously described our offerings as Built to Order, Made to Order and Ready Made boots, but as of June 2023, we have switched to offering only Ready Made boots.
How long will it take for me to receive my boots?
All boots listed will ship within 2-3 business days and you will receive a shipping notification with tracking information.
If you have received a shipping notification and are experiencing issues with tracking, please allow 24-48 hours for the tracking to update with the carrier. If you continue to experience issues with tracking, please reach out to us with your current tracking information and shipping address.
How are your boots made?
Our boots are made using Goodyear welted construction. All our soles are stitched on and midsole and uppers are nailed to a leather insole. Adhesive is used in addition, but never as the only method of attachment.
Are you able to resole a pair of boots?
Yes, our boots are fully reconstructible. Resoles can be done multiple times.
What size would I be in your boots?
Please refer to our Sizing Guide, and if you're still unsure fill out our sizing form at the bottom of the page.
From where are your materials sourced?
Our leathers come from the U.S., Italy, and the U.K. Additional other materials come from the same areas. We always look to find the highest quality of materials globally, but try to stay as local as possible when the quality is comparable.
Do you ship internationally?
Yes, we ship worldwide using UPS, Fedex and USPS.
How do returns work? What if I order the wrong size?
Please check our Terms of Service for more details.
If my order includes boots and other accessories, will they all ship together?
In this scenario, your order will normally ship together once your boots are ready. If you'd like your accessories before then, we can arrange a separate and speedier delivery. Just shoot us an email at firstname.lastname@example.org
What is your return policy on custom boots?
Custom, MTO boots can be exchanged for another size if the leather is still available, or returned for store credit.
Can I use a discount code on sale items?
Discounts codes can not be used on sale items.
If you have any further questions, don't hesitate to reach out via email at email@example.com!