Frequently Asked Questions
Where are your boots made?
Our boots are made here in our small factory in Eugene, Oregon, USA.
Are you open for factory tours?
No, unfortunately we are not.
Are you available for sizing in person?
As of February 2024, yes, we are! If you're in the area, you can schedule a sizing appointment here.
What is the difference between Built to Order, Made to Order and Ready Made boots?
We previously described our offerings as Built to Order, Made to Order and Ready Made boots. We currently offer Ready Made boots (boots that are built and ship within 2-3 days) and Preorder boots. These Preorder opportunities have varying lead times, and varying options for customization.
How long will it take for me to receive my boots?
Ready Made orders are processed and will leave our factory within 2-3 business days, excluding holidays & weekends. Shipping times may vary, but we work our hardest to get you your order as quickly as possible. You will receive a shipping notification with tracking information.
If you have received a shipping notification and are experiencing issues with tracking, please allow 24-48 hours for the tracking to update with the carrier. If you continue to experience issues with tracking, please reach out to us with your current tracking information and shipping address.
Help! I think my boots are lost in transit. What do I do?
If you cannot locate your package, we first suggest that you check with neighbors, lobby, or anyone else who may have accepted the package on your behalf. If you still can't find your package, there may be a possibility of a carrier mishap meaning they mis-delivered your package. Once you have confirmed that you have exhausted all options to find your package, please contact our team (contact@trumanboot.com) and we will be happy to assist you with next steps.
How are your boots made?
Our boots are made using Goodyear welted construction. All our soles are stitched on and midsole and uppers are nailed to a leather insole. Adhesive is used in addition, but never as the only method of attachment.
Are you able to resole a pair of boots?
Yes, our boots are fully reconstructible. Resoles can be done multiple times.
What size would I be in your boots?
Please refer to our Sizing Guide, and if you're in the area, you can make an appointment here.
From where are your materials sourced?
Our leathers come from the U.S., Italy, and the U.K. Additional other materials come from the same areas. We always look to find the highest quality of materials globally, but try to stay as local as possible when the quality is comparable.
Do you ship internationally?
Yes, we ship worldwide using UPS, DHL and USPS.
How do returns work? What if I order the wrong size?
Please check our Terms of Service for more details.
If my order includes boots and other accessories, will they all ship together?
In this scenario, your order will normally ship together once your boots are ready. If you'd like your accessories before then, we can arrange a separate and speedier delivery. Just shoot us an email at contact@trumanboot.com
What is your return policy on custom boots?
Customized Preorder boots can be exchanged for another size if the leather is still available, or returned for store credit.
Can I use a discount code on sale items?
Discounts codes can not be used on sale items.
I missed the sale! Can I get the discounted price?
Sale prices are only applicable to orders placed during a sale.
If you have any further questions, don't hesitate to reach out via email at contact@trumanboot.com!
