Refund policy

WEBSITE ORDERS SHIPPED US DOMESTIC:

You have 30 days from the date you received your order to exchange or return your order for a full refund.

Returns and exchanges postmarked within 30 days of initial delivery will be credited to the original form of payment or exchanged for another size. After 30 days no returns or exchanges will be accepted. Original shipping charges and any duties and taxes you paid for your parcel are non-refundable.

Returned and exchanged items must be in their original unused shoebox in original condition or the return or exchange will be denied. The returned merchandise must be free from wear, stains, odor or any condition that would prevent the item from being sold as new. To initiate a return or exchange, please fill out our RMA form.

All shoes should be test-driven on a rug or carpeting because we will not accept shoes returned with worn soles. Returns and exchanges that do not meet our policy will not be accepted and will be sent back to the customer. Returns are subject to a restocking fee of $30, per pair. 

Please contact our customer service by emailing contact@trumanboot.com if you have any further questions.

 

WEBSITE ORDERS SHIPPED OUTSIDE THE DOMESTIC US:

International orders are shipped via DHL or USPS, customer's choice. Customers are responsible for all costs relating to the import process. Related fees vary depending on country destination. 


At this time, returns and exchanges from outside the US must be shipped back to us using your own preferred carrier and at your own cost. Please insure your package since loss and damage are your responsibility until it is delivered. Note that we cannot refund the duties and taxes you've paid to clear customs. Shipping charges related to exchanges shipping back to the customer outside the US is the customer’s responsibility. We will provide a digital invoice via email for shipping charges to be completed prior to shipping exchange. Customer is responsible for all taxes and duties related. 

If an international order is refused and returned to Truman, any refunds will have any customs and reimportation fees taken out.

 

EXCEPTIONS:

  • No exchanges are accepted on sample, seconds sale and final sale items: These items may come with blemishes, slight damage, etc. These issues are purely cosmetic and will not affect the product’s integrity.
  • Purchases made with store credit are only eligible for exchange or a refund in the form of the store credit (as opposed to a refund to their original form of payment).
  • Pre-orders are considered MTO and are only available for exchange, pending leather availability or store credit, for a future purchase.
  • Custom orders are final sale.
  • Boots in Last Call are final sale.
  • Gift cards are final sale.
  • All accessory sales, including cotton laces, leather laces and socks, are final; no returns or exchanges are accepted on these items. Belts are excluded from this and can be exchanged. Please let us know if you have any questions before purchasing these accessories!

Note: We can only accept 1 exchange per order if you need to change sizes or products. Please let us know if you have any sizing questions before placing an order.

 

SENDING IN YOUR RETURN:  

To complete your return, we require a receipt or proof of purchase and all returns must be accompanied by a Return Merchandise Authorization number (RMA#). To initiate a return, please fill out our RMA form. 

Please allow up to 10 business days for your return to be processed once it’s received at our warehouse. Truman Boot does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Truman Boot. Risk of loss and title for goods purchased from Truman Boot pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments. Use your preferred carrier at your own cost, mailing return items to:

 

Truman Boot

Attn: Returns / Exchanges

135 Blair Blvd.

Eugene, OR 97402

 

SENDING IN YOUR EXCHANGE:  

We require a receipt or proof of purchase and all returns and exchanges must be accompanied by a Return Merchandise Authorization number (RMA#). To initiate an exchange, please fill out our RMA form.  Truman Boot does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Truman Boot. Risk of loss and title for goods purchased from Truman Boot pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments. Use your preferred carrier at your own cost, mailing exchange items to:

 

Truman Boot

Attn: Returns / Exchanges

135 Blair Blvd.

Eugene, OR 97402

 

Include a note in your exchange package with the following information:

  1. Name
  2. Return Merchandise Authorization Number
  3. Original Order Number
  4. Size Needed for Exchange

 

Package will be shipped back to the customer and exchange will be denied if note is not included in the package for exchange.

 

CANCELLATIONS:

If there is an issue with your order after you've made your purchase please email us at contact@trumanboot.com. For cancellations on domestic orders, you may cancel your purchase within 24 hours of placing your order.

Note: For cancellations on international orders, there will be a cancellation fee of 6% of overall order total (in USD); reach out before ordering if you have any questions.

EU Right of Withdrawal

If you are a consumer resident in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods — or, in the case of an order for multiple goods delivered separately, the last of them.

Precedence for EU consumers: If you are a consumer resident in the European Union, this EU Right of Withdrawal section governs your purchase of any goods that are not made to your specifications or clearly personalised, and prevails over any conflicting term elsewhere in this policy — including any restocking fee, non-refundable shipping charge, "final sale" designation, or condition requirement.

How to withdraw

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. The easiest way is to use our electronic withdrawal function: Withdraw from contract here. You may also use the model withdrawal form below, or send any other clear statement to Truman Boot Co LLC, 135 Blair Boulevard, Eugene OR 97402, United States, or contact@trumanboot.com. To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired. We will send you an acknowledgement of receipt of your withdrawal without undue delay.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than 14 days from the day on which we are informed of your decision to withdraw. We will make the reimbursement using the same means of payment you used for the initial transaction, and you will not incur any fees for the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.

You shall send the goods back without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exceptions

The right of withdrawal does not apply to the supply of goods made to your specifications or clearly personalised. Made-to-order and custom boots are produced specifically for you and are therefore not eligible for withdrawal.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Truman Boot Co LLC, 135 Blair Boulevard, Eugene OR 97402, United States, contact@trumanboot.com:

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on: ___________
Name of consumer(s): ___________
Address of consumer(s): ___________
Order number: ___________
Signature of consumer(s) (only if this form is notified on paper): ___________
Date: ___________